As the protection of your personal data is essential to us, we wish to inform you through this policy of how we collect and process this data. This privacy policy defines and informs you of how we use and protect the information you provide to us, if any, when you use this site accessible from the following URLs: https://www.embouts-et-bouchons.fr/ and https://www.embouts-et-bouchons.com/ (hereinafter the “Site”).

Please note that this privacy policy may be modified or supplemented at any time, particularly to comply with any legislative, regulatory, jurisprudential, or technological developments. Consequently, the User should consult this policy regularly.

PERSONAL DATA

Generally speaking, you can visit the Site without providing any personal information about yourself. However, to benefit from certain services (placing an order, contacting us), we may ask you to provide (hereinafter your “Personal Information”):

  • first and last name;
  • email address;
  • telephone number;
  • postal address (delivery and billing);
  • payment information (managed securely by our payment providers);
  • your purchase history and customer support requests.

In accordance with the General Data Protection Regulation (GDPR) of April 27, 2016, and the amended French Data Protection Act, we inform you of the following points:

1. Identity of the data controller

The data controller is the company SARL GLUME, with its registered office located at 22 rue de l’Oregon, 33600 Pessac – Telephone: +33 9 81 17 41 57.

2. Purposes and legal bases for processing We process your Personal Information on the following legal bases:

  • Performance of the contract: to process, ship, and track your product orders.
  • Legal obligation: for the retention of our accounting documents and invoices.
  • Consent: for sending our newsletter if you have subscribed to it, or for the deposit of non-essential cookies.
  • Our legitimate interest: to collect information enabling us to improve our Site and prevent fraud.

3. Recipients We are the primary recipients of your Personal Information. Our company does not sell your data under any circumstances. However, it may be transmitted to our trusted subcontractors for the strict performance of your orders (carriers such as La Poste, Mondial Relay, or our secure payment providers).

4. Retention period

Your Personal Information is kept by our company only for the time corresponding to the purpose of the collection:

  • Data related to orders and billing: kept for 10 years to comply with our legal accounting and tax obligations.
  • Data related to customer account management and prospecting: kept for 3 years from your last purchase or your last interaction with our site.

5. Your Data Protection Rights

You have the following rights regarding your Personal Information:

  • Right of access and rectification: You can access your data or request to correct it if it is inaccurate. If you have a customer account, you can modify this information directly from your account area.
  • Right to erasure (right to be forgotten) and right to object: You can request the deletion of your data or object to its processing (particularly for commercial prospecting).
  • Right to portability: You can retrieve the data you have provided to us in a structured format.

You can exercise these rights by writing to us at our contact email address or our postal address (See point 1). For security reasons, if we have a reasonable doubt about your identity when making your request, we may ask you for a copy of an identity document.

6. Response times

We are committed to responding to your request for access, rectification, or objection within a maximum period of 1 month from the receipt of your request.

7. Transfer to a country outside the European Union

We use authorized service providers to facilitate data processing (e.g., hosting, payment). If any of these service providers are located outside the European Union, we ensure that they provide adequate safeguards in compliance with the GDPR (for example, standard contractual clauses from the European Commission).

8. Complaint to the competent authority

If you believe that our site does not respect its obligations regarding your Personal Information, you may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) in France, via their website: https://www.cnil.fr.