Your selection
If you know the product reference, you can enter it in the search bar. Once logged in, you can also order from your order history or your personal list. Select the product(s) of your choice as well as the desired quantities on the product page. You can either return to the catalog to continue your purchases or finalize your order by validating it. You can access your cart at any time, either to validate it or to modify it.

Registration
If you already have an account on Embouts et Bouchons, enter your username and password in the fields provided for this purpose. If you have forgotten your login details, simply enter your email address and we will send you your username and password so that you can access your account as quickly as possible.
If you do not yet have an account, you can place an order as a guest. You will also have the option to create an account once your order is validated.

Different delivery or billing address
If you wish, you can choose a different address for delivery and billing. By default, the billing address will be the same as the delivery address. To specify another one, simply check the "Different delivery address" or "Different billing address" box and provide your additional address.

Order confirmation
At this stage, carefully check all your order information and enter your payment method. You will be asked to read the General Terms and Conditions of Sale, accept them, and definitively validate your order. It is immediately transmitted to our sales department. You will receive an email acknowledging receipt of it. We will process your order as quickly as possible. As soon as your order is processed by our departments, a final confirmation email will be sent to you.

We do not take orders by phone: you must place it on the site.

We deliver in France and throughout Europe.

We use different carriers depending on the country and region. Please note that delivery is not necessarily by appointment. Carriers rely on the regulations governing their profession, which stipulate that deliveries must be made to the address mentioned on the delivery note.

In any case, do not forget to leave us a phone number to reach you easily.

Delivery times are provided as an indication, however Embouts et Bouchons is committed to doing everything possible to deliver to you as soon as possible. We ship in-stock products within 24 hours and all others within 5 days.

Delivery times are indicated on the product page and in your order summary. These times will be reconfirmed to you first when your order is validated, and then at the time of shipment.

Our delivery times are estimated as accurately as possible and are subject to the availability of products from our suppliers. We cannot be held responsible for any delay, as we ourselves are dependent on various raw material suppliers, carriers, etc. Our customer service remains at your disposal to find a solution to your problem as quickly as possible.

The choice of your payment method occurs during order confirmation. When placing your order, you will have a choice of 3 payment methods:
- By Credit Card (fastest)
- By Bank Transfer
- By Administrative Mandate, only for institutions subject to public accounting (orders over €25 excl. tax only)

Find out more

Once logged into your customer account, you will find the progress status of your order and the history of your past orders under "Order tracking".

We undertake to refund or exchange products that do not correspond to your order (defective or non-conforming).

You have a period of 15 clear days (from receipt of the items) to withdraw. The product concerned must be standard and referenced in our catalog in force at the date of the return.

In the event of a request for an exchange or refund, the customer must systematically contact our customer service department by email (contact@embouts-et-bouchons.fr) to obtain a Return Voucher. Failing this, returned merchandise cannot be accepted in our warehouses.
Returned material must be in perfect condition, unused, and in its original packaging.

The "return" shipping costs are your responsibility. You can return the goods to us using the carrier of your choice. When our liability is engaged, shipping costs are refunded upon presentation of proof. If you wish to exchange for personal convenience, shipping costs remain your responsibility. In both cases, you can either exchange your item or be refunded.

Any custom request is not eligible for withdrawal.

You can order directly on the site; a field is provided to issue an invoice in the name of a company. If you need a quote for large quantities, do not hesitate to contact us.

No quotes are provided for products displayed on the site; the prices shown are standard.

If you need a quote for large quantities, you can contact our customer service department directly by email: contact@embouts-et-bouchons.fr

It will be our pleasure to assist you.

Products are only reserved after an order has been validated and paid for in full.

We bill with VAT for all customers located in France.

We can deliver the majority of products offered on the site internationally, within weight and volume limits. Indeed, beyond a certain threshold, we will not be able to deliver to you internationally (carrier not available).

The site will automatically bill you without tax if the delivery country is located outside the EEC or if it is a French Overseas Territory (TOM). So if you are outside the French metropolitan territory, you can order directly on the site, everything is done automatically.